At Lather&Zen, we take pride in offering high-quality, self-care products crafted with care and intention.

Due to the personal nature of our products, including soaps, body washes, and intimate care items, all sales are final. We do not offer refunds, returns, or exchanges once an order has been placed.

This policy is in place to ensure the safety, hygiene, and integrity of our products for all customers.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

📧 [email protected]

Please include:

• Your order number
• Clear photos of the item(s)
• Description of the issue

Once reviewed, we will gladly offer a replacement or store credit where applicable.

Order Changes & Cancellations

Orders cannot be modified or canceled once they have been processed or shipped. Please ensure all information is correct before placing your order.

Allergies & Sensitivities

Customers are responsible for reviewing ingredient information prior to purchase. Lather&Zen is not responsible for reactions or sensitivities.

Contact Us

For any questions regarding your order, please contact us at:

📧 [email protected]